Effective Date: May, 02, 2020
1. Who We Are
DoctorBilz Medical LLC provides medical billing, revenue cycle management (RCM), provider credentialing, payer enrollment, and related administrative support services to healthcare providers and medical practices.
Our website is https://doctorbillzllc.com/. We are committed to protecting the privacy and security of the personal information entrusted to us.
2. Information We Collect
We may collect personal information when you visit our website, complete a contact form, email us, call our office, or communicate with us about our services.
The information we collect may include your name, business name, email address, telephone number, professional or practice information, communication preferences, and SMS consent records.
Please do not submit sensitive patient health information through a general website contact form.
3. How We Obtain Your Information
We may collect information directly from you through our website forms, emails, telephone calls, customer service interactions, business communications, and other interactions in which you voluntarily provide information.
We record SMS consent when you expressly opt in through an available and clearly disclosed consent method.
4. How We Use Your Information
We may use your information to:
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Respond to questions and service inquiries.
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Provide medical billing, credentialing, and administrative services.
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Communicate service updates and account-related notifications.
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Send appointment or consultation reminders, where applicable.
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Provide customer support and respond to requests.
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Send SMS messages when you have provided the required consent.
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Maintain business records and comply with applicable legal requirements.
We do not treat consent to receive service-related messages as consent to receive unrelated promotional messages.
5. SMS Messaging and Consent
DoctorBilz Medical LLC sends SMS messages only to individuals who have expressly opted in to receive them.
Depending on your consent and interactions with us, messages may include service updates, credentialing notifications, account-related information, consultation reminders, and customer support communications.
Message frequency varies. Message and data rates may apply.
Consent to receive SMS messages is optional and is not a condition of purchasing any goods or services. Providing your telephone number alone does not constitute SMS consent.
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us using the details provided in this policy.
6. Mobile Information and Non-Sharing Policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
DoctorBilz Medical LLC does not sell, rent, or share mobile phone numbers, SMS opt-in data, or consent records with third parties or affiliates for their own marketing or promotional purposes.
We may use service providers to support business operations and deliver communications on our behalf. These providers may access information only as necessary to perform their services, subject to appropriate confidentiality and data-protection restrictions.
Text messaging originator opt-in data and consent will not be shared with third parties, except with providers necessary to deliver the messaging service or where disclosure is required by law. Such providers are not authorized to use SMS consent information for their own marketing purposes.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Where appropriate, safeguards may include access restrictions, secure systems, and encryption. However, no electronic storage or transmission method can be guaranteed to be completely secure.
8. Data Retention and Deletion
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide requested services, maintain required records, and comply with applicable legal obligations.
SMS subscription preferences and consent records may be retained as needed to document consent and honor opt-out requests.
You may request deletion of eligible personal information by contacting us. Certain records may need to be retained where required by law or for legitimate business and compliance purposes.
9. HIPAA and Sensitive Information
DoctorBilz Medical LLC provides services to healthcare practices and may handle sensitive information when authorized to do so.
Where applicable, we follow relevant privacy and security requirements and contractual obligations, including applicable HIPAA requirements. Access to protected health information is restricted to authorized individuals and permitted purposes.
Our general website contact form should not be used to transmit patient records or other sensitive medical information unless the form is specifically designed and authorized for that purpose.
10. Cookies and Third-Party Websites
Our website may use cookies or similar technologies to support functionality and understand website usage, where applicable.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices of websites that we do not operate.
11. Your Privacy Choices
You may request access to, correction of, or deletion of eligible personal information, subject to applicable laws and record-retention obligations.
You may stop receiving SMS messages at any time by replying STOP. You may request assistance by replying HELP or contacting us directly.
12. Changes to This Privacy Policy
We may update this policy when our services, privacy practices, or legal requirements change. Updates will be published on this page with a revised effective date.
13. Contact Information
For questions about this Privacy Policy, personal information, or SMS communications, contact:
DoctorBilz Medical LLC
Website: https://doctorbillzllc.com/
Email: info@doctorbillzllc.com
Phone: 307-227-2402
Phone: 307-313-6040